Refund policy

Warranty Policy

RollmeFit Return & Refund Policy

The RollmeFit Return & Refund Policy applies only to products purchased through our official website:

7-Day No-Reason Return Policy

If you are not completely satisfied with your purchase from RollmeFit for any reason, you may request a return within 7 days from the date of delivery (calculated from 00:00 on the day after you receive the product).

To qualify for RollmeFit’s 7-Day Satisfaction Guarantee Return Service, the following conditions must be fully met.

Product Condition Requirements

Smartwatch / Smart Ring / Smart Band / Wearable Devices

The product must be returned in its original condition.
The device must have no physical damage, scratches, dents, cracks, or signs of misuse.
The product must not have been modified, repaired, or disassembled without authorization.

Watch Strap / Accessories

The watch strap, replacement parts, and included accessories must remain in their original condition.
Accessories must not have damage, missing parts, stains, or signs of improper use.

Charging Cable / Charging Accessories

Charging cables, charging docks, adapters, and other included accessories must be returned together with the product.
Accessories must remain complete and undamaged.

Original Packaging

The original product box and packaging materials must be returned.
Packaging should remain clean and intact without significant damage, stains, or excessive wear.

User Manual & Included Items

User manuals, warranty cards, and all items included in the original package must be returned.
Missing or damaged items may affect return eligibility and refund amount.

Return Shipping Costs

Under the 7-Day Satisfaction Guarantee Return Policy, customers are responsible for all return shipping costs.

RollmeFit will cover return shipping costs only in cases where:

The wrong product was shipped.
The product arrived damaged.
The product has a confirmed manufacturing defect.

Customers are responsible for ensuring that returned packages are safely packed. Any damage caused during return shipping may affect the refund eligibility.

Refund Processing

Once RollmeFit receives and inspects the returned product, the refund will be processed within 14 business days.

Refunds will be issued to the original payment method used for the purchase.

Depending on your payment provider, additional processing time may be required before the refund appears in your account.

Return Requests May Be Rejected Under the Following Circumstances

RollmeFit reserves the right to refuse a return request if:

The return request is submitted more than 7 days after the product delivery date.
The returned product is not in its original condition.
The product has scratches, physical damage, water damage, or signs of misuse.
Original accessories, packaging, manuals, gifts, or included items are missing or damaged.
The customer cannot provide valid proof of purchase or order information.
The product has been damaged due to unauthorized repair, modification, or disassembly.
The product has defects caused by improper use, including but not limited to exposure to liquids, sand, dust, oil, chemicals, or foreign substances.
The product has been damaged due to accidents, including but not limited to drops, impacts, fire, flooding, earthquakes, or other external causes.
The returned package is not shipped within 7 days after the return request has been approved.
The return shipment does not follow the instructions provided by RollmeFit Customer Service.
The product does not meet other requirements specified in this Return & Refund Policy.

Products that have been extensively used or are not in their original resale condition may not qualify for a full refund.

Return Process

Step 1: Contact Customer Service

Please contact RollmeFit Customer Support before returning any product.

Provide:

Order number
Product name
Reason for return
Photos or videos (if applicable)

Our customer service team will provide the return instructions and address.

Step 2: Prepare Your Package

Carefully pack the product and ensure that all items are included:

Product device
Original packaging
Charging accessories
Straps and accessories
User manuals
Other included items

Step 3: Ship the Product

Send the package to the return address provided by RollmeFit Customer Service.

Please keep the shipping receipt and tracking number until your refund is completed.

Step 4: Receive Your Refund

After receiving and inspecting the returned product, RollmeFit will complete the refund process within 14 business days.

You will receive an email confirmation once your refund has been issued.

Important Notice

Before returning any product, please contact RollmeFit Customer Service for approval.

Unauthorized returns may not be accepted or processed.

For warranty service, technical support, or other after-sales assistance, please contact us:

Email: official@rollmefit.com

Order Processing Time

Orders placed through the RollmeFit official website are normally processed within:

1–3 business days after payment confirmation.

If an item is temporarily unavailable or out of stock, RollmeFit will contact you via email to arrange:

A replacement product, or
A full refund.

Return Address

For return and refund requests, please contact RollmeFit Customer Service first: